Offer Management System for E-commerce
Implemented a system for managing customer offers on products, including features for approval, rejection, and counter-offers. Integrated with Shopify to generate personalized discount codes and notify customers via email. Enhanced customer satisfaction and streamlined the internal workflow for handling offers.
2022
Ongoing
Active Development
Reduced manual processing time by 80% for incoming offers. Improve…
Confidential Project
This project is under a non-disclosure agreement. Screenshots and specific implementation details cannot be shared publicly. Contact me for more information about similar solutions.
My Role & Contribution
Designed the architecture and led the development of the entire backend system. Implemented core logic for offer lifecycle management, integrated Shopify's API to automate discount code creation, and built RESTful endpoints for frontend use. Also handled Slack and email notification logic, and ensured smooth handoff to internal users with onboarding support.
Technical Challenges & Solutions
Managing concurrency and preventing conflicting offers on the same product.
Handling edge cases for expired or duplicate offers.
Integrating personalized Shopify discount codes in real time.
Creating a modular structure to support future extensions like analytics and customer profiles.
Key Features
- Automated offer management: Including approval, rejection, and counter-offers
- Shopify integration: Real-time discount code generation for approved offers
- Customer notifications: Email updates for offer status changes
- Interactive list view: Shows pending, approved, and declined offers
- Slack integration: Automated notifications for new offers and status updates
- Soft delete for offers: Ensures data consistency without permanent deletion
Technical Details
Technology Stack
Key Results & Impact
Reduced manual processing time by 80% for incoming offers.
Improved conversion rates by offering targeted counter-offers based on inventory and price thresholds.
Boosted customer engagement through timely and personalized email communication.
Provided a framework for scaling negotiations and special deals in future campaigns.
Project Links
Development Timeline
Started
2022
Duration
Ongoing
Status
Active Development
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